Terms of Service
Citadel WirelessLast updated: 28 December 2025By using Citadel Wireless services, you agree to these Terms.1. Service OverviewCitadel Wireless provides prepaid wireless services through partner networks. Coverage, speeds, and performance may vary.Service is provided “as available” and is subject to network management practices including throttling and prioritization.2. Eligibility and AttestationSome plans are intended for individuals serving essential or mission-critical roles.- You may be required to attest that you meet eligibility criteria
- Certain plans may be subject to verification or audit
- Providing false information may result in termination without refundCitadel Wireless reserves the right to deny, suspend, downgrade, or terminate service if eligibility cannot be confirmed.3. Account ResponsibilityYou are responsible for:- Maintaining accurate account information
- Keeping login credentials secure
- All activity conducted under your accountYou may not resell or transfer service without authorization.4. Acceptable UseYou agree not to:- Use service for illegal activity
- Interfere with network operations
- Engage in fraud, abuse, or excessive automated usage
- Attempt to bypass service limitationsViolation may result in suspension or termination.5. Payments, Billing, and Refunds- All plans are prepaid
- Charges are billed in advance
- Refunds are not guaranteed and are evaluated case-by-case
- Taxes and regulatory fees may be included or passed through as disclosedFailure to pay results in service interruption.6. Emergency Services (E911)Emergency calling is supported where available but depends on:- Device compatibility
- Network availability
- Accurate service address informationYou are responsible for keeping your emergency address current.7. Suspension and TerminationCitadel Wireless may suspend or terminate service for:- Policy violations
- Fraud or misuse
- Legal or regulatory requirements
- NonpaymentWe are not liable for service interruptions resulting from enforcement actions.8. Limitation of LiabilityCitadel Wireless is not liable for:- Indirect or consequential damages
- Loss of data or business
- Service interruptions beyond our controlOur total liability is limited to the amount you paid in the most recent billing cycle.9. Arbitration and Governing LawDisputes will be resolved through binding arbitration unless prohibited by law. These Terms are governed by the laws of the United States and the state of our principal place of business.10. Changes to TermsWe may update these Terms from time to time. Continued use of service constitutes acceptance of updated Terms.11. Contact InformationCitadel Wireless
Email: [email protected]
Privacy Policy
Citadel WirelessLast updated: 28 Dec 2025Citadel Wireless respects your privacy. This policy explains what information we collect, how we use it, and the limited circumstances in which it is shared.1. Information We CollectWe collect only the information needed to operate our service.Information you provide:- Name and email address (for waitlists, accounts, and support)
- Billing information (processed by third-party payment providers)
- Service address for emergency services (E911)
- Communications you send us (support requests, emails)Information collected automatically:- Device and network identifiers
- Service usage and performance data
- Website analytics data (basic traffic and usage metrics)We do not collect or store copies of identity documents.2. How We Use Your InformationWe use your information to:- Provide and manage wireless service
- Process payments and prevent fraud
- Comply with legal and regulatory obligations
- Communicate service updates and support messages
- Improve reliability and customer experienceWe do not sell your personal information.3. Verification and EligibilityCertain plans may require eligibility confirmation.- Eligibility verification, when required, is handled by trusted third-party providers
- Citadel Wireless does not store verification documents
- We retain only confirmation results, not underlying documents4. How Information Is SharedWe share information only when necessary:- Network and infrastructure partners
- Payment processors (such as Stripe)
- Identity verification providers (when applicable)
- Analytics and support vendors
- Legal authorities when required by lawAll partners are required to protect your data.5. Data RetentionWe retain personal information only as long as necessary to:- Provide service
- Meet legal and billing obligations
- Resolve disputesWhen no longer required, data is securely deleted.6. Your Choices and RightsYou may:- Request access to your information
- Request correction or deletion
- Opt out of marketing emails at any timeRequests can be sent to: [email protected]7. SecurityWe use reasonable safeguards including:- Encrypted connections
- Limited internal access
- Secure third-party platformsNo system is perfectly secure, but we work to protect your data.8. Changes to This PolicyWe may update this policy as our services evolve. Material changes will be posted on our website.9. Contact UsCitadel Wireless
Email: [email protected]
Citadel Wireless operates as a DBA of MaxonProducts LLC.
Service subject to availability and applicable terms.